FAQ

As I'm sure you can guess, we get a lot of questions which we encourage.. But we get asked a lot of the same questions over and over. So why not save yourself the hassle and see if your answer lies below. If not then please get in touch via hello@ridefustle.com



Purchasing your FUSTLE

Yes, yes you can! The majority of our bikes will be sold through the website, even if we have been discussing or preparing a custom build quote with you. If you are looking for a standard full build simply enter our ‘store’ and proceed to the product you are after and add the item to the basket! 

In the event of a custom build, we will create the order for you and email you the link to the website checkout. Link to our Custom Bike Builder can be found below.

https://www.ridefustle.com/collections/bikes/products/causeway-gr1-bike-build



At present we accept Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, Visa.  At this time we are not able to accept cash payments or offer finance.

Yes! Were glad to now be able to offer a selection of 'Cycle to Work' schemes. These include 'Cyclescheme, Bike2Work and Green Commute Initative'.

For all items in stock that don't require building we try our best to ship on the day the order is placed, if not the day after. If your order requires building, i.e custom build, bike build, we aim to have it built and shipped within 3 to 5 days of receiving your order. If we do not have your item in stock we will get in touch with our suppliers and advise you of your estimated delivery date.

Geometry & Sizing

Possibly the most important question to ask when purchasing your bike. Which is why we have added the size guide to the custom bike builder and also full builds to help you make your decision. Any further questions you may have, please contact us at hello@ridefustle.com.

You can find the geometry chart of each of our products on their product page! Also you can find out the geometry to the full range of sizes on our geometry page. This can be found by scrolling to the bottom of the page. Also find link below.

https://www.ridefustle.com/pages/geometry-1

Technical and Frame Spares

Please refer to manufacture specifications.

Of course! They can be found in our store. Click on the link below to be redirected to our store.

https://www.ridefustle.com/collections/spares

Yes! The fork and rear triangle bolts can be sourced inside our store along with the Causeway fender bracket and Internal cable routing kit. Click on the link below to be redirected to our store.

https://www.ridefustle.com/collections/spares

We recommend a maximum weight of 3kg per fork leg. Anything over this we feel effects the handling characterisitics of the bike and also would void the warranty.

Compatibility

Shimano BB72 Pressfit! These can be easily sourced through our online components store or at your local Shimano dealer. Link to our store can be found below.

https://ridefustle.myshopify.com/admin/themes/73447800896/editor#/collections/components

We use an internal diameter of 31.6 for seatposts. One of the most popular standards when it comes to seatposts allowing you a wide variety in your choice. To see what seat posts we stock, simply follow the link below.

https://www.ridefustle.com/collections/components

Fustles are compatible with  1 ⅛ - 1.5 inch headsets. Frames and bikes come supplied with FSA Integrated 1 ⅛ - 1.5 inch headsets, 15mm top cap.

Direct Mount you can run 140mm but with an adaptor it is possible to run 160mm. Bikes will be supplied standard with 160mm front and rear.

Warranty Returns and Crash Replacement Related Issues

If you have placed an order with us but it has not yet been shipped, you're free to cancel it and get a full refund. Please contact us as soon as possible if you do decide to cancel at hello@ridefustle.com.

Of course, as long as your item is new and unused you have 30 days after your purchase date to return it. Please refer to the returns page. Link can be found below.

https://www.ridefustle.com/pages/returns

Fustle warranty will cover the original purchaser of the frame to free repair or replacement frame in the event of a manufacturing issue. For more information please refer to the warranty section. Simply click on the link below to redirect to our warranty section.

https://www.ridefustle.com/pages/warranty

Well unfortunately it happens to be part of our sport, but don't panic, we have you covered! We will be able to help you out with a discounted frame. Check out our ‘Crash Replacement’ under the warranty section for more info. Link to 'Crash Replacement' can be found below.

https://www.ridefustle.com/pages/warranty


If you have any further questions contact us on hello@ridefustle.com.

We would recommend going no heavier than 3kg. Reason being it could void your warranty, but also  hamper the handling of the bike!

Returns and exchanges

If you have placed an order with us but it has not yet been shipped, you're free to cancel it and get a full refund. Please contact us as soon as possible if you do decide to cancel at hello@ridefustle.com.

Of course, as long as your item is new and unused you have 30 days after your purchase date to return it. Please refer to the returns page. Link to 'Returns page' can be found below.

https://www.ridefustle.com/pages/returns